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Last Update: 21 Nov 2017
Version 8.0.2c
Achievement of Client's Charter 2016Achievement of Client's Charter 2016

Forest Department Achievement of Client's Charter for the year 2016

No Achievement of Client's Charter Based on Montly Feedback / Enquiries
JAN FEB MAC APR MAY JUN JUL AUG SEP OCT NOV DEC
1 The department will ensure all feedback or enquiries will be respond within 5 working days. 100% 100% 100% 100% 100% 100%  100% 0% 0% 100% 100%  0%


 No.  Achievement of Client's Charter Based on Quarterly Perfomances Quarter 1 Quarter 2
Quarter 3 Quarter 4
 1 Renewal of sawmill licences carried out on time within 14 working days upon receipt of inspection report.  79.49%
 100% 92.42%  100%
 2 Renewal registration of Forests Timber License contractors within 14 working days upon receipt of completed document.  100%  100% 100%  100%
 3  Application for log quota of Forest Timber License (FTL) dealt within 25 working days.  100%  100% 100%  100%
 4  Application for land use information replied within 21 working days.  100%  100% 100%  100%
 5  Renewal of Swiftlets Farming Licence carried out within 14 working days.  100.00%  100% 100%  100%
 6  Application of CITES certificates processed within 14 working days.  100%  100% 100%  100%
 7  Application to visit National Parks, Wildlife Sanctuary and Nature Reserve replied within ten (10) woring days.  100%  100% 100%  100%
8

Complaint field checked and investigated within five (5) working days from the date received.

100% 100% 100%  100%
9 Investigation Paper (IP) submitted to Protection and Enforcement Division (PED) within one (1) month from the date of investigation. 22.03%
34.78% 23.81%  30.09%