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Last Update: 30 Mar 2017
Version 8.0.1
Achievement of Client's CharterAchievement of Client's Charter

Forest Department Achievement of Client's Charter for the year 2016

No Achievement of Client's Charter Based on Montly Feedback / Enquiries
JAN FEB MAC APR MAY JUN JUL AUG SEP OCT NOV DEC
1 The department will ensure all feedback or enquiries will be respond within 5 working days. 100% 100% 100% 100% 100% 100%  100% 0% 0% 100% 100%  0%


 No.  Achievement of Client's Charter Based on Quarterly Perfomances Quarter 1 Quarter 2
Quarter 3 Quarter 4
 1 Renewal of sawmill licences carried out on time within 14 working days upon receipt of inspection report.  79.49%
 100% 92.42%  100%
 2 Renewal registration of Forests Timber License contractors within 14 working days upon receipt of completed document.  100%  100% 100%  100%
 3  Application for log quota of Forest Timber License (FTL) dealt within 25 working days.  100%  100% 100%  100%
 4  Application for land use information replied within 21 working days.  100%  100% 100%  100%
 5  Renewal of Swiftlets Farming Licence carried out within 14 working days.  100.00%  100% 100%  100%
 6  Application of CITES certificates processed within 14 working days.  100%  100% 100%  100%
 7  Application to visit National Parks, Wildlife Sanctuary and Nature Reserve replied within ten (10) woring days.  100%  100% 100%  100%
8

Complaint field checked and investigated within five (5) working days from the date received.

100% 100% 100%  100%
9 Investigation Paper (IP) submitted to Protection and Enforcement Division (PED) within one (1) month from the date of investigation. 22.03%
34.78% 23.81%  30.09%