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Forest Department Sarawak
Achievement of Client's Charter 2017Achievement of Client's Charter 2017

Forest Department Achievement of Client's Charter for the year 2017

No Achievement of Client's Charter Based on Montly Feedback / Enquiries
JAN FEB MAC APR MAY JUN JUL AUG SEP OCT NOV DEC
1 The department will ensure all feedback or enquiries will be respond within 5 working days. 0% 100% 100% 0% 100% 0% 100% 0% 100% 100% 0% 100%

 

 No.  Achievement of Client's Charter Based on Quarterly Perfomances Quarter 1 Quarter 2
Quarter 3 Quarter 4
 1 Approval of mills layout plan amendment within 14 working days. 100%
100% 100% 100%
 2 Registration of new contractors for forest timber license within 14 working days. 100% 100% 100% 100%
 3 Application for log quota of Forest Timber License (FTL) dealt within 21 working days. 100% 100% 100% 100%
 4 Application for land use information replied within 18 working days. 100% 100% 100% 100%
 5 Forest offence complaint responded within 24 hours. 71.21% 71.21% 76.12% 82.61%
 6 IP submitted to PED within 30 days. 96.08% 75.61% 97.14% 55.5%
 7 Research proposals responded within 14 working days. 100% 85.71% 50.00% 100.99%
8 Departmental on-line (Tali-Khidmat/ email) complaints/ request of information responded within three (3) days. 100% 100% 100% 100%