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Forest Department Sarawak
Achievement of Client's Charter 2018Achievement of Client's Charter 2018

Forest Department Achievement of Client's Charter for the year 2018

No Achievement of Client's Charter Based on Montly Feedback / Enquiries
JAN FEB MAC APR MAY JUN JUL AUG SEP OCT NOV DEC
1 The department will ensure all feedback or enquiries will be respond within 5 working days. 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

 

 No.  Achievement of Client's Charter Based on Quarterly Perfomances Quarter 1 Quarter 2
Quarter 3 Quarter 4
 1 Percentage of sawmill licences renewed within 12 working days upon receiving completed report and documents. 59.18 % 62.79 % 78.72 %
 2 Percentage of Wild Life complaint responded within 24 hours (80%). 80.00 % 66.67 % 85.71 %
 3 Number Of Case To Be Filed In Court E-filing System For Court Case Registration. 100.00 % 100.00% 50.00 %
 4 Temporary release responded within 7 working days. 66.67 % 81.81 % 81.81 %
 5 Number Of Awareness Programs Against Illegal Logging Conducted 100.00 % 100.00% 100.00%
 6 Percentage of application for log qouta of Forest Timber Licence (FTL) dealt within 21 working days. 100.00 % 35.48% 100.00%
 7 Responsive towards complaints and delivery within stipulated time (3 days) 100.00 % 100.00% 100.00%